How to contact us:
Email: cases@hofbauer.co.uk
Phone: 01452 309782
By letter: Hofbauer (UK) Ltd, St Albans Road, Gloucester, GL2 5FW
How to place an order
Just click the “Add to Cart” button to add a product to your shopping basket. Then click the “Checkout” button. This will take you to a secure page for providing your credit card or debit card details and delivery address.
We accept Debit & Credit cards -Visa, MasterCard, Maestro, Switch, Delta and Solo cards. All payments must be made on-line via our secure checkout system. We cannot accept telephone, fax or e-mail orders.
VAT
VAT is charged at the UK rate of 20%
Availability
We will inform you of the anticipated delivery date when we receive your order.
Delivery
Stock / Standard products are normally dispatched within 24 hours of receipt.
Dispatch of products is subject to availability.
If dispatch of your order will exceed 5 days we will inform you. If dispatch will be more than 30 days we will offer you a refund if a suitable alternative is not acceptable.
Delivery is normally 1 – 2 working days from day of dispatch.
Our courier will deliver to your requested address; this should be where a named person can sign for the parcel. This could be at work, a friend or a neighbour. It is your responsibility to ensure that the delivery can be accepted. If further visits are required to deliver items, there may be an additional delivery charge. Some of our carriers will leave a card & it is your responsibility to follow the instructions to retrieve the parcel.
Whilst we try our best to meet estimated delivery times we cannot guarantee them as we use third party couriers. We shall not be liable for any consequential losses caused by delivery delays.
Receiving a Package
Inspect the parcel before signing for it. If the packaging is badly damaged or you are suspicious that the goods are damaged then you should refuse the delivery & do not sign for the goods. Please contact us immediately (3 working days maximum) so that we can resolve the situation with our courier. If you sign for the goods and subsequently find that the goods are damaged it makes it harder for us to deal with your complaint.
Another product will be sent out to you as soon as possible. It is important that all original packaging is kept until you are satisfied with the products and are sure that they will not need to be returned.
Guarantee
If any defect in materials or workmanship occurs in the product within 6 months from the date of purchase it will be repaired or, at our discretion, replaced free of charge. This applies only if the product has not been damaged through misuse, abuse, accident, wilful damage, normal wear & tear, neglect & has not been modified or repaired by anyone other then ourselves.
Complaints
Should you ever feel the need to complain, we will try our best to reach a satisfactory resolution for you. Please send us an e-mail to